Frequently Asked Questions
How much space do I need for, what are the power requirements for, and how many people can use the different items you rent?
Please click here and choose the inflatable that you will be renting to find out the space needed, power requirements, and any other special instructions for our different equipment.
Can the inflatables be used in the rain, or can I get them wet?
No. None of the items that we rent out should be used wet. If it happens to rain while the inflatable is up, please get off/out of the inflatable for safety reasons. After the rain stops, you can use the inflatable again, after it is dried off. Failure to do so may result in serious injury.
Can I pick up the unit and set it up myself?
To maintain the safety of our customers, we currently do not allow pick-ups on any of our units. The delivery and set up of each of our rental units is included in the price.
What is your bad weather policy?
We always reserve the right to cancel a reservation (at no penalty to you) if there is a high percent chance of rain or high winds are predicted. Safe operation of our units, and the safety of our customers is always our highest concern. Please remember that Jump 2 It is the only company around that offers a PARTY PROTECTION PLAN for your rental, just in case your outdoor event is rained out.
How long is the rental?
The rental length varies according to what item you are renting. Please click here and choose the item that you will be renting to find out what the rental length is.
How often are the inflatables cleaned?
We thoroughly clean each of our items after every rental. We also perform monthly deep cleanings of the units. These regular cleanings are for your safety and convenience, and we take them very seriously.
Does there have to be adult supervision present?
Yes, adult supervision must be present at all times. If you will not be able to provide someone to watch over the item you rented, and need help with your party, please let us know and we will be happy to provide one of our trained, courteous party attendants to help you, for a small fee.
What is required for set up?
Each one of the items that we rent out requires a different amount of space, and has different power requirements. Please click here and choose the item that you will be renting to find out what those requirements are.
Do you require a deposit?
Yes. A $50 security deposit is required for each large inflatable or frozen drink machine that is reserved. This deposit is due at the time of booking, and must be paid on a credit card (either in person or over the phone).
Remember, this is a security deposit, and will be charged at the time of booking the rental. At the time of delivery, the full amount of the rental is due and the security deposit will be refunded to your credit card within 3 days of the rental being completed. This security deposit guarantees that the inflatable is returned to us in good working order.
What is your cancellation policy?
The $50 security deposit is fully refundable if you cancel the reservation 7 days prior to your rental date. Any cancellation within the 7 day period will result in forfeiture of the security deposit. This time limit does not apply to cancellations due to weather or unsafe conditions. Any reservation that is cancelled the same day of the delivery, other than for weather, will result in the entire amount being charged to credit card on file.
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